Service Delivery & Exchange Policy

1. Company Information

2. Our Digital Services

We provide the following digital services:

• Agentic AI Automation: Custom AI solutions and workflow automation
• Web Development: Custom websites, web applications, and digital platforms
• Cloud Solutions: Cloud infrastructure setup, migration, and management
• Digital Transformation: Business process digitization and optimization
• Marketing Funnels: Lead generation and conversion optimization systems
• Talent Solutions: Recruitment and staffing services
• Consulting Services: Strategic planning and technical consultation

3. Service Delivery Process

3.1 Project Initiation

• Detailed requirement analysis and project planning
• Service agreement signing and payment processing
• Project timeline and milestone definition
• Dedicated team assignment

3.2 Development & Implementation

• Regular progress updates and milestone reviews
• Client feedback incorporation and iterative development
• Quality assurance and testing procedures
• Documentation and training provision

3.3 Delivery Methods

• Digital Delivery: Secure online platforms, cloud deployment, or client servers
• Remote Implementation: Direct setup on client infrastructure
• Training Sessions: Virtual or on-site training and knowledge transfer
• Documentation: Comprehensive guides, manuals, and technical documentation

4. Service Timelines

5. Quality Assurance

Every service delivery includes:

• Pre-Delivery Testing: Comprehensive testing before client handover
• Performance Optimization: Speed, security, and efficiency optimization
• Cross-Platform Compatibility: Ensuring solutions work across different devices and browsers
• Security Compliance: Industry-standard security measures and compliance
• Documentation: Complete technical and user documentation

6. Post-Delivery Support

6.1 Initial Support Period

• 30-Day Warranty: Bug fixes and minor adjustments at no additional cost
• Technical Support: Email and phone support for technical issues
• User Training: Additional training sessions if needed

6.2 Extended Support Options

• Maintenance Contracts: Ongoing updates, monitoring, and support
• Feature Enhancements: Additional functionality development
• Priority Support: Faster response times for critical issues

7. Service Modifications & Exchanges

Since we provide custom digital services rather than physical products, traditional "exchanges" don't apply. However, we offer:

• Scope Adjustments: Modifications to service scope during development (may affect timeline and cost)
• Feature Changes: Alterations to features and functionality as needed
• Revision Rounds: Multiple review and revision cycles included in most projects
• Additional Services: Expansion of existing projects with supplementary services

8. Client Responsibilities

For successful service delivery, clients must provide:

• Access Credentials: Required access to systems, domains, and platforms
• Content & Assets: Text, images, and other materials needed for the project
• Timely Feedback: Prompt review and feedback on deliverables
• Clear Requirements: Detailed specifications and requirement documentation
• Testing Participation: Involvement in testing and validation processes

9. Communication Channels

10. Service Level Agreements

Our standard service commitments include:

• Response Time: 24-48 hours for support inquiries
• Uptime Guarantee: 99.9% uptime for hosted solutions
• Data Security: Enterprise-grade security and backup procedures
• Confidentiality: Strict confidentiality of client information and data

11. Geographic Coverage

With offices in India and the UK, we serve clients globally with local support in:

• Primary Markets: India, United Kingdom, United States, Canada, Australia
• Extended Coverage: 50+ countries worldwide
• Time Zone Support: Services available across multiple time zones
• Language Support: English and Hindi language support

12. Contact Information

For service delivery inquiries or support: