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Tag: EnterpriseWide

  • Major AI Aspirations Among CX Leaders: Only 7% Achieve Enterprise-Wide Scale

    Major AI Aspirations Among CX Leaders: Only 7% Achieve Enterprise-Wide Scale

    BENGALURU, India, Dec. 8, 2025 /PRNewswire/ — A new industry survey conducted by Kapture CX reveals that AI has officially reached a point of universal adoption intent in customer experience. 99% of CX leaders surveyed confirmed they are either evaluating, piloting, or deploying AI solutions within their organisations. However, enthusiasm is not translating into large-scale…

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