“AI is rewriting the economics of service supply on the precise time IT service suppliers are rethinking how they function,” stated Jim Siders, Chief Government Officer of Defend Expertise Companions.
Siders joins Defend after greater than a dozen years at Palantir, the worldwide AI and information analytics agency, the place he served as Chief Info Officer, having began his profession with the agency as an IT helpdesk engineer. In his newest position, Siders oversaw international IT operations, infrastructure, and enterprise purposes throughout a interval of fast progress the place Palantir reached over $4bn in annual income. To help this, he spearheaded the creation of a federated construction that aligned know-how and information workflows extra immediately with enterprise worth.
“AI is rewriting the economics of service supply on the precise time IT service suppliers are rethinking how they function,” stated Siders. “Defend is that this unimaginable mixture of long-term imaginative and prescient, technological experience, and operational know-how that I believe makes it good for this second in time. Now we have lightning in a bottle.”
“Jim has been one of many early advocates for getting engineers to work immediately alongside their prospects,” stated Anuj Mehndiratta, a member of the Thrive Holdings founding staff. “He has been within the footwear of our companions and understands intuitively what their prospects need.”
In partnership with Thrive Holdings and OpenAI, Defend is bringing collectively a cross-functional staff of analysis and utilized AI specialists working alongside product engineers, operators, and business consultants to combine AI into the companies it companions with. Sentinel and Spectre, Defend’s two inside merchandise, are centered on supercharging the work of IT engineers by triaging and routinely resolving repetitive buyer tickets, letting their companions spend extra time on the issues that matter.
Defend’s nationwide platform is designed to help enterprise homeowners who need to protect their distinctive model, tradition, and native management whereas having access to know-how, expertise, and affected person capital to help progress. Defend now companions with seven corporations within the US that collectively serve over 1.5k prospects throughout essential industries of the economic system like building, vitality, and healthcare.
Defend Expertise Companions is a nationwide IT Companies platform shaped by the collaboration between Thrive Holdings and ZBS Companions. By combining Thrive Holdings’ technological experience with ZBS Companions’ confirmed strategy to supporting founder-led companies, Defend Expertise Companions is devoted to accelerating progress, innovation and long-term worth creation for IT companies corporations throughout the nation.
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