Passengers of the IndiGo Airways who had been left stranded on the airports between December 3 and 5 will likely be given a journey voucher of ₹10,000 which will likely be legitimate for 12 months, the airways stated in an announcement on Thursday.
Observe reside updates on IndiGo disaster right here
“IndiGo regrettably acknowledges that a part of our prospects travelling on 3/4/5 December 2025 had been stranded for a lot of hours at sure airports and variety of them had been severely impacted resulting from congestion. We’ll supply journey vouchers value INR 10,000 to such severely impacted prospects. These journey vouchers can be utilized for any future IndiGo journey for the subsequent 12 months,” the airways stated in an announcement on Thursday.
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This compensation will likely be along with the flight ticket refunds and along with the compensation of ₹5,000 to 10,000 mandated by the federal government. The crisis-hit airways additionally stated that a lot of the refunds have been cleared and the remaining will likely be carried out quickly.
IndiGo Airways, India’s key air provider, was pushed into disaster early final week after operational disruptions prompted cancellation and delays of hundreds of flights throughout the nation. Airports spiraled into chaos as hundreds of passengers had been left stranded because of the disruption of flight operations.
The nation’s largest airline can be going through regulatory warmth, and authorities have directed it to cut back winter schedule flights by 10 per cent to stabilise its operations. The provider was working round 2,300 flights a day until the disruptions started on December 2.
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As IndiGo limps again to stablisation, over 100 flights had been cancelled on Thursday because the disaster entered day 10.
In the meantime, IndiGo CEO Pieter Elbers has been summoned by the Directorate Basic of Civil Aviation (DGCA) to submit a complete report, together with information and updates, on the current operational disruptions on Thursday, information company PTI reported.
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On Wednesday, IndiGo chairman Vikram Singh Mehta in a video assertion dismissed the allegations surfacing amid the airline’s operational disaster, together with that they “engineered the disaster” and “tried to affect authorities guidelines”.
Within the video assertion, the corporate’s chairman stated, “Over the previous week, there was lots of criticism, some truthful, some not.”
Whereas referring to the “truthful criticism”, he stated that this contains the airline letting its prospects down and being answerable to the passengers, authorities, shareholders, in addition to the corporate’s workers.
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Nevertheless, he added that there are some allegations surfacing amid the disaster that “are unfaithful”. These embody the allegation of the mass cancellation of flights being an “IndiGo-engineered disaster”, “influencing authorities guidelines” and “compromising security”, he stated.
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