AI coding-assistant start-up Cursor isn’t simply utilizing synthetic intelligence to assist builders write code, it’s deploying AI throughout its personal inner operations, CEO, Michael Truell, informed the viewers at Fortune’s Brainstorm AI in San Francisco.
Truell mentioned the corporate had already automated roughly 80% of its buyer assist tickets with the assistance of the know-how. He mentioned the corporate had additionally carried out an inner AI-powered communication system that permits staff to question data throughout the group. “We’ve really accomplished plenty of work internally on customizing that setup,” he mentioned.
Cursor additionally makes use of AI for inner communications, he mentioned. “We now have a system the place of us can ask any query concerning the firm and get it answered by an AI,” Truell mentioned, in addition to an undertaking with “just a few ahead deployed engineers internally embedded all through, constructing customized tooling proper now for operations, for gross sales and experimenting,” he mentioned.
Throughout the enterprise software program panorama, some bigger organizations are more and more developing towards adoption challenges when making an attempt to combine AI into workflows.
Information silos—the place data is trapped in disconnected programs—stop AI instruments from accessing the complete context they should be helpful, and technical sprawl—the buildup of disparate instruments and platforms over years of development— can create integration points. Many organizations are discovering they want extra devoted technical experience to assist tailor AI fashions to particular enterprise wants.
Engineers are seeing productiveness beneficial properties
Cursor, which is valued at $29.3 billion, mentioned final month it had crossed $1 billion in annualized income and now has greater than 300 staff. The corporate has seen fast development because it was based by a staff of 4 MIT graduates in 2022. The corporate’s AI coding software, which first launched in 2023, has been widespread with software program who use it to assist each generate and edit code.
There was some conflicting analysis about how useful AI instruments really are for software program engineering. A July 2025 examine by the nonprofit analysis group METR discovered that skilled builders engaged on giant, mature codebases really took 19% longer to finish duties when utilizing AI instruments akin to Cursor and Claude, regardless of believing that they had labored 20% quicker. The researchers attributed the slowdown to time spent prompting AI, ready for responses, and time reviewing generated code.
A latest examine carried out by College of Chicago discovered that groups utilizing Cursor’s AI coding assistant in giant firms merged 39% extra pull requests (PRs) in comparison with non-users. The analysis additionally confirmed that senior builders created extra detailed plans earlier than writing code and demonstrated larger ability working with AI brokers.
“Loads of of us suppose that junior builders get essentially the most out of AI,” Truell mentioned. However “when these lecturers went in and appeared on the information, it appeared like senior engineers really have been more practical in utilizing the instruments and have been accepting code at increased charges and have been getting extra worth from that.”
Truell famous that this shocked him as properly: “We wish to dig into to know precisely why that’s the case.”
Leave a Reply