MUMBAI: Bajaj Finance has said that its voice bots will disburse Rs 5,300 crore of loans in FY26 – its first full year of operations. This channel will be completely taken over by AI agents as part of its 2026-30 long-range strategy which has AI as the backbone of its growth plans that links targets directly to automation, data and software-driven decisions.The company expects AI to reduce operations and service workloads by 90%, raise digital contribution to 30%, deliver 16-18 crore app installs and support 10 crore loans. Already, vision systems process 30 types of documents and 323 locations use facial recognition cameras. A 147-member AI unit and multi-cloud infrastructure across Google Cloud and Salesforce support the build-out.The company’s MD, Rajeev Jain, told analysts the first priority is to be a customer-centric company. Besides an increase in disbursements, the company expects use of AI to bring down costs as well as defaults by identifying stress early. Other goals include zero escalations, zero branch walk-ins and a 50% drop in service and operations cost by FY30.
Leave a Reply