New Delhi:
India’s aviation regulator, the Directorate Basic of Civil Aviation (DGCA), has sacked 4 flight inspectors who oversaw security and operational compliance of the crisis-hit IndiGo.
The motion was taken as a consequence of negligence in inspection and monitoring of the airline.
IndiGo cancelled 1000’s of flights this month after failing to plan for tighter security rules, leaving tens of 1000’s of passengers stranded throughout the nation. The cancellations peaked on December 5 and have declined since, with the airline saying on Tuesday that its operations have stabilised and are again to regular ranges.
The DGCA has deployed two groups on the provider’s workplace in Gurugram to supervise numerous operations, together with crew utilisation and refunds, sources stated. The ‘oversight groups’ will submit a every day report back to the regulator by 6 pm.
The primary group is trying into facets like the entire fleet, pilot energy, crew utilisation (in hours), crew underneath coaching, break up duties, unplanned leaves, standby crew, flights per day, and the entire variety of sectors affected on account of crew scarcity. It’ll additionally keep watch over the common stage size (distance flown in a single leg, from one takeoff to touchdown) and the airline’s community to get an entire image of the operations.
The second group is trying into issues attributable to the disaster, together with the refund standing (each from the airline’s finish and web sites/brokers), compensation to passengers underneath the Civil Aviation Necessities (CAR), on-time efficiency, returning misplaced baggage and the cancellation standing of varied flights.
IndiGo’s Ops Curtailed
IndiGo, the nation’s largest airline, has been informed to chop down its operations by 10 per cent. With the airline working round 2,200 flights a day, a ten per cent discount will contain the cancellation of greater than 200 flights.
Civil Aviation Minister Ram Mohan Naidu, whereas saying the choice on Tuesday, stated many passengers confronted “extreme inconvenience as a consequence of IndiGo’s inside mismanagement of crew rosters, flight schedules and insufficient communication”.
“The Ministry considers it essential to curtail the general IndiGo routes, which can assist in stabilising the airline’s operations and result in lowered cancellations. A curtailment of 10% has been ordered. Whereas abiding by it, IndiGo will proceed to cowl all its locations as earlier than,” he posted on X after assembly the airline’s CEO, Pieter Elbers.
Over the past week, many passengers confronted extreme inconvenience as a consequence of Indigo’s inside mismanagement of crew rosters, flight schedules and insufficient communication. Whereas the enquiry and essential actions are underway, one other assembly with Indigo’s prime administration was held to… pic.twitter.com/yw9jt3dtLR
— Ram Mohan Naidu Kinjarapu (@RamMNK) December 9, 2025
He stated IndiGo has been instructed to adjust to all of the directives of the Ministry, together with fare capping and passenger comfort measures, “with none exception”.
IndiGo’s Rs 10,000 Journey Vouchers For “Severely Impacted” Prospects
IndiGo on Thursday stated that the passengers “severely impacted” through the chaos at airports from December 3 to five will obtain Rs 10,000 in compensation.
The airline, nevertheless, didn’t specify what “severely impacted” means and the way it could determine the purchasers for the compensation payout.
“IndiGo regrettably acknowledges that a part of our clients travelling on 3/4/5 December 2025 had been stranded for a lot of hours at sure airports and variety of them had been severely impacted as a consequence of congestion. We’ll supply journey vouchers price INR 10,000 to such severely impacted clients,” the airline stated in a press release on X.
— IndiGo (@IndiGo6E) December 11, 2025
“These journey vouchers can be utilized for any future IndiGo journey for the subsequent 12 months,” it added.
IndiGo stated the compensation is extra to the compensation starting from Rs 5,000-Rs 10,000 that it has dedicated as per the federal government’s pointers for purchasers whose flights had been cancelled inside 24 hours of departure time.
“At IndiGo, we’re dedicated to restoring the expertise you anticipate from us-safe, easy, and dependable. Thanks for giving us the chance to serve you once more,” the assertion learn.
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